Support

# Lingo Tales Support

Last updated: April 29, 2026

## Contact Support

Email: `ludwig@lingo-tales.com`

Website: `https://www.lingo-tales.com`

Support URL for App Store Connect: `https://www.lingo-tales.com/legal/support`

If you publish this page publicly, add your legal business mailing address and any phone contact you want to make available for regional compliance needs.

## About Lingo Tales

Lingo Tales is a story-driven language learning app built around personalized reading, vocabulary tracking, word games, AI-supported tutoring, messaging, social features, and optional premium subscriptions.

## Supported Sign-In Methods

- Email and password
- Sign in with Apple
- Google Sign-In

## Learning Languages

Current learning-language support in the app includes:

- English
- Spanish
- French
- German
- Italian
- Portuguese
- Russian
- Arabic
- Chinese
- Japanese
- Korean
- Hindi

Interface language support may differ slightly from learning-language support depending on the release.

## Common Help Topics

### Getting started

1. Create an account or sign in.
2. Choose your learning language and core profile settings.
3. Read a personalized story.
4. Save or log new words.
5. Use games, challenges, and progress tools to reinforce vocabulary.

### Stories are not loading or generating

Try the following:

- Confirm that your device has an active internet connection
- Force-close and reopen the app
- Check that you are signed in to the correct account
- Update to the latest app version
- If the issue continues, contact support with the story title, your target language, device model, iOS version, and app version

### Messages, voice notes, or social uploads are failing

Please check

:- Microphone and photo permissions in iOS Settings, if applicable
- Whether the upload was attempted on a stable network
- Whether the content may violate community or age-related restrictions
- Whether the app is fully updated

### Notifications are not arriving

Check:

- iOS Settings > Notifications > Lingo Tales
- In-app notification preferences
- Low Power Mode or Focus settings that may delay delivery
- Whether you recently signed out and back in

### Ads or ad-consent choices

The free experience may display ads. If ad consent options are available in your region, you can review them inside the app’s settings under ad privacy choices.

### Premium subscriptions

Lingo Tales offers premium access through Apple in-app subscriptions. Premium features may include ad-free use and expanded daily story limits.

If you have subscription issues:

- Open the app and use `Restore Purchases`
- Confirm you are signed in with the same Apple Account used for purchase
- Check Apple subscription status in your Apple Account settings
- Contact support if your entitlement does not refresh after restoring

For billing questions, refunds, or payment-method changes, Apple may require you to manage the subscription directly through your Apple Account.

## Account Deletion

You can request deletion of your account from inside the app:

1. Open `Settings`
2. Choose `Delete Account`
3. Confirm the deletion request

If you need help deleting your account, email `ludwig@lingo-tales.com`.

When contacting support about deletion, include the email address associated with your account if possible. Do not send passwords.

## Privacy and Data Requests

For privacy questions, account concerns, or data-deletion requests, contact:

`ludwig@lingo-tales.com`

Privacy policy at:
`https://www.lingo-tales.com/legal/privacy-policy`

## Information to Include When Contacting Support

To help us investigate faster, include:

- Your Lingo Tales username or account email
- Device model
- iOS version
- App version and build number
- Your learning language
- A short description of what happened
- Screenshots or screen recordings, if helpful

## Service Availability

Some features require a live internet connection and backend services, including:

- Story generation
- Progress syncing
- Messaging and social features
- Push notifications
- Subscription validation
- AI-powered tutoring or audio features

Temporary outages, maintenance, or service-provider disruptions may affect these features.

## Safety and Community

If you need to report abusive behavior, inappropriate content, account safety issues, or a potential underage access concern, contact support and include as much detail as possible, including usernames, timestamps, and screenshots when available.

## Response Expectations

- Support inquiries: within 2 to 5 business days
- Urgent safety or account-access issues: prioritized as available