Support
Lingo Tales Support
Last updated: June 23, 2026
Contact Support
Email: `ludwig@lingo-tales.com`
Website: `https://www.lingo-tales.com`
Support URL for App Store Connect: `https://www.lingo-tales.com/legal/support`
About Lingo Tales
Lingo Tales is a story-driven language learning app built around personalized reading, vocabulary tracking, mini-games, AI-supported tutoring, messaging, social features, optional premium subscriptions, and audio listening through Story Reader, Lingo Radio, background playback, and CarPlay.
Supported Sign-In Methods
- Email and password- Sign in with Apple- Google Sign-In
Learning Languages
Current learning-language support in the app includes:
- English- Spanish- French- German- Italian- Portuguese- Russian- Arabic- Chinese- Japanese- Korean- Hindi
Interface language support may differ slightly from learning-language support depending on the release.
Common Help Topics
Getting started
1. Create an account or sign in.2. Choose your learning language and core profile settings.3. Read a personalized story.4. Save or log new words.5. Use games, challenges, and progress tools to reinforce vocabulary.
Stories are not loading or generating
Try the following:
- Confirm that your device has an active internet connection- Force-close and reopen the app- Check that you are signed in to the correct account- Update to the latest app version- If the issue continues, contact support with the story title, your target language, device model, iOS version, and app version
Messages, voice notes, or social uploads are failing
Please check:
- Microphone and photo permissions in iOS Settings, if applicable- Whether the upload was attempted on a stable network- Whether the content may violate community or age-related restrictions- Whether the app is fully updated
Notifications are not arriving
Check:
- iOS Settings > Notifications > Lingo Tales- In-app notification preferences- Low Power Mode or Focus settings that may delay delivery- Whether you recently signed out and back in
Ads or ad-consent choices
The free experience may display ads. If ad consent options are available in your region, you can review them inside the app’s settings under ad privacy choices.
Premium subscriptions
Lingo Tales offers premium access through Apple in-app subscriptions. Premium features may include:
- Ad-free learning- Unlimited stories- Advanced audio in Story Reader and Lingo Radio- Longer Book Club stories- Chat with Ludwig- Additional learning features and subscriber-only upgrades
Availability of intro offers, trials, pricing, and benefits may vary by storefront and subscription plan.
If you have subscription issues:
- Open the app and use `Restore Purchases`- Confirm you are signed in with the same Apple Account used for purchase- Check Apple subscription status in your Apple Account settings- Contact support if your entitlement does not refresh after restoring
For billing questions, refunds, or payment-method changes, Apple may require you to manage the subscription directly through your Apple Account.
Location-based stories
Writer's Room can use your current location or a place you choose manually to inspire story settings.
If location-based stories are not working:
- Check iOS Settings > Privacy & Security > Location Services > Lingo Tales- Confirm location access is set to allow use while using the app- Try using `Edit Location` or manual place search if current location is unavailable- Reopen Writer's Room and try again after moving to a stable network connection
If you prefer not to share current location, you can keep location access off and use manual place selection where available.
Lingo Radio, background audio, and CarPlay
Lingo Radio supports story listening with background playback, and compatible iPhone builds may also support CarPlay.
If audio playback is not working as expected:
- Start a story from Lingo Radio and confirm the device volume is on- Verify your network connection for stories that require cloud-backed audio preparation- If background audio stops unexpectedly, reopen the player and start the story again- For CarPlay, connect to a compatible CarPlay head unit or simulator and start a story from Lingo Radio- If CarPlay does not show recent content right away, start playback on iPhone first and reopen CarPlay
iPad and macOS compatibility
Lingo Tales is also available on iPad and macOS-compatible builds.
If you notice layout or window-size issues:
- Update to the latest app version- Close and reopen the affected screen- On macOS, try resizing the window once to refresh the layout- Contact support with a screenshot and your device type if the issue continues
Ludwig's River Run
Ludwig's River Run is a mini-game included in the app experience.
If the game feels slow or unresponsive:
- Close other memory-intensive apps running on the device- Reopen the game after a fresh app launch- Make sure your app version is current- Contact support with your device model and app version if the issue continues
Account Deletion
You can request deletion of your account from inside the app:
1. Open `Settings`2. Choose `Delete Account`3. Confirm the deletion request
If you need help deleting your account, email `ludwig@lingo-tales.com`.
When contacting support about deletion, include the email address associated with your account if possible. Do not send passwords.
Privacy and Data Requests
For privacy questions, account concerns, or data-deletion requests, contact:
`ludwig@lingo-tales.com`
You should also publish and link the full privacy policy at:
`https://www.lingo-tales.com/legal/privacy-policy`
Information to Include When Contacting Support
To help us investigate faster, include:
- Your Lingo Tales username or account email- Device model- iOS version- App version and build number- Your learning language- A short description of what happened- Screenshots or screen recordings, if helpful
Service Availability
Some features require a live internet connection and backend services, including:
- Story generation- Location-based story setting and map search- Progress syncing- Messaging and social features- Push notifications- Subscription validation- AI-powered tutoring or audio features- Lingo Radio and certain premium audio playback paths
Temporary outages, maintenance, or service-provider disruptions may affect these features.
Safety and Community
If you need to report abusive behavior, inappropriate content, account safety issues, or a potential underage access concern, contact support and include as much detail as possible, including usernames, timestamps, and screenshots when available.
Response Expectations
We aim to respond to support requests as quickly as possible. Response times may vary based on request volume, account-access needs, and the complexity of the issue.